Interview Recording Kit FAQs


1. Can I get a refund if I forget to cancel my KEYSERV VIDEO recording software subscription after I’ve been billed?

You can cancel your subscription for a refund up to 5 business days after you’ve been billed. After that, we will be unable to refund you for the billed amount.

2. When does the $950 kit offer expire?

The kit offer expires on 12/31/2021.

3. How do I redeem the interview recording software after I’ve purchased the kit?

Please call 888-424-5505 and ask for technical support.

4. Do I have to pay for shipping?

Free shipping applies on all orders shipped to Canada and the United States. For other countries, shipping costs may apply.

5. What is your refund policy?


If you are not satisfied with the product, you can return it and get a full refund within 30 days of the purchase date. In order to get a full refund, products must be unused, boxes must be unopened, and the product must remain in it’s original packaging.

If not, we will charge you a restocking fee as well as a refurbishing fee. These fees vary from 40-50% of the price and and dependant on each product.

6. What is your returns/replacements policy?

Shipping is not covered by MaestroVision for any returns. Only for damaged product replacements.

If an item is damaged or not functioning properly, we will gladly replace it with a new one.

7. How do I assemble the kit?

This kit has been designed to be assembled by you. It has no major complications. We have recorded a step-by-step video to show you how to install your new interview recording kit. Written instructions, as well as a flow diagram are provided to help you every step of the way.

However, if after trying it yourself, you feel that you need assistance, please call us at 888-424-5505 and we’ll do our best to assist you remotely.

Installation and configuration services are not available for this basic interview recording kit. If you cannot install it yourself, we recommend that you look for a local audio and video integrator.


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