The Association of Police Chiefs of Quebec is a non-profit organization, incorporated under the Companies Act and has over 100 years of existence.
Their primary mission is to “Represent police officers and their partners in order to contribute to improving the security of the citizens of Quebec”.
From September 6 to 8, 2021
Leamy Lake Hilton Hotel: 3 Bd du Casino, Gatineau, QC J8Y 6X4
Come visit us at booth # 9!
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First and foremost, we want to thank our essential workers and first responders in managing & putting their lives at risk during this pandemic. We couldn’t continue our work without their effort & dedication!
Also, we wish to mention that we are proud to say that we have not interrupted our services during this pandemic. We are grateful for being considered “an essential business” and allowing us to provide goods & services, thus enabling our customers’ essential workers to conduct their missions as scheduled.
That being said, we want to share our accomplishments during this first half of the year 2021.
We are happy to announce that the following police departments have trusted us with managing their police interrogation recording and media library management as well as providing turnkey solutions for interrogation rooms.
We value their essential work and are continuously striving to provide great customer and technical support to ensure all of their procedures are optimal!
Lake Hamilton, FL 33851
“As my department was moving into a new building, I did contact several companies for a system for our interview room. We are a small agency in a community of approximately 2000 individuals and budgeting and cost is important but customer service needs to be available as well. After speaking with the individuals from Maestrovision it was determined that this system could be designed at a price that would allow my department to move into the 21st century. During install it was surprising to me that the CEO did come and assist in the install. Any time I have contacted support someone answered and took care of the issue immediately. I would highly recommend this company.”
Michael Teague
Chief of Police
Town of Lake Hamilton Police Department
La Plata, MD 20646
We installed 2 interview recording systems at Charles County Department of Social Services.
We installed one (1) interrogation room and a touch screen.
The city of St-Eustache, located in Québec, has a population of 44,000 inhabitants.
We installed one (1) interrogation room and a touch screen.
The city of Repentigny, located in Québec, has a population of 85,000 inhabitants.
We installed one (1) interrogation room and a touch screen.
The city of Deux-Montagnes, located in Québec, has a population of 18,000 inhabitants.
We installed one (1) interrogation room and a touch screen.
The city of Chateauguay, located in Québec, has a population of 46,000 inhabitants.
We installed two (2) interrogation rooms and a touch screen.
The city of Terrebonne, located in Québec, has a population of 116,000 inhabitants.
We installed one (1) interrogation room and a touch screen.
The city of Repentigny, located in Québec, has a population of 44,000 inhabitants.
We sold 15 portables kit for interrogation, and our VEOTEK Media Library.
For more information about the police department levels, please visit the webpage of the Ministère de la Sécurité publique du Québec.
We installed one (1) simulation room, including our Keyserv Video, Verad and Veotek applications.
They purchased our Verad application to record with 39 new cameras in various simulation rooms.
Thank you for trusting our recording solutions!
Sponsoring events and exhibiting at shows is one of our primary form of contact with our future customers. We provide hands-on experiences, product demonstrations and our staff is there to answer all your questions about our products & services and if needed, look at customized solutions to fit your needs. COME VISIT US at any of the following events! If you missed us, will gladly see you next year, we will keep you posted of our next participations.
International Association of Chiefs of Police
When: September 11-14, 2021
Where: Ernest N. Morial Convention Center
900 Convention Center Blvd, New Orleans, LA 70130
Booth: #3667
« The IACP Annual Conference and Expo is the largest and most important law enforcement event of the year — more than 16,000 public safety professionals come to learn new techniques, advance their knowledge and careers, and equip their department for ongoing success. The majority of the audience is in a top or mid-level leadership role within law enforcement agencies. Approximately 1,000 attendees are from international locations.
The three tenants of conference are training, networking, and exposition hall education. There are more than 175 educational workshops offered each year on a variety of topics important to the profession. Subject-matter experts and thought-leaders present case studies, after-action reports, and engaging conversation throughout four days of programming. Network with public safety professionals and leaders in the industry. Exchange ideas and learn from colleagues around the globe.
The exposition hall features more than 600 companies showcasing products and services supporting the policing industry. Climb on helicopters, explore mobile units, try on uniforms, and speak with representatives. The hall is truly a can’t miss part of the conference with so much to see, hear, and do. »
For more information, visit: https://www.theiacpconference.org/
National Assocation of Broadcasting Show
When: October 9-13, 2021
Where: LAS VEGAS CONVENTION CENTER
3150 Paradise Rd, Las Vegas, NV 89109
Booth: #N4819
« Each year, thousands of content professionals from all corners of the media, entertainment and technology ecosystem go to NAB Show. It’s designed for those striving to drive listeners and engage viewers in larger numbers for greater reach. And it’s imagined for those seeking to create uncommon audio and visual experiences.
No matter where you fall on the content continuum—from creation to distribution, management to monetization—this is where you’ll find a renewed path to clarity and confidence that takes your work in bold new directions. »
For more information, visit: https://nabshow.com/2021/
National Children’s Advocacy Center
INTERNATIONAL SYMPOSIUM ON CHILD ABUSE –
When: March 22-25, 2021
Where: www.symposium.nationalcac.org
Booth: virtual
« The National Children’s Advocacy Center (NCAC), located in Huntsville, Alabama, revolutionized the United States’ response to child sexual abuse. Since its creation in 1985, the NCAC has served as a model for the 1000+ Children’s Advocacy Centers (CACs) now operating in the United States and in more than 34 countries throughout the world, with 9 more currently in development.
Through the work of its Prevention Department, Intervention Department, MDT, Training Department and the Southern Regional Children’s Advocacy Center program, the NCAC serves as a beacon of hope for more than 10,000 child abuse victims every year. »
For more information, visit: https://symposium.nationalcac.org/registration-2021/
American Association of Electronic Reporters and Transcribers
When: June 24-25, 2021
Where: www.aaert.org
Booth: virtual
The American Association of Electronic Reporters and Transcribers provides education and certification for professionals engaged in digital reporting, transcribing, and associated roles. AAERT offers networking opportunities for its members and promotes public awareness about the value of digital reporting. Join AAERT for our first Virtual Annual Conference, two days of digital court reporting and transcription education in an interactive, visually rich and robust online learning environment. Opportunities for networking along with vendor and attendee engagement are also available.
The Annual Conference welcomes all industry professionals and offers the opportunity to network with colleagues, learn from industry experts, and interact with our sponsors.
For more information, visit: https://www.aaert.org/page/2021AAERTAnnualConference
Florida Police Chiefs Association
When: June 27-28, 2021
Where: Seminole Hard Rock Hotel
1 Seminole Way, Davie, FL 33314
Booth: #65
« The Florida Police Chiefs Association is the third largest state police chiefs association in the United States. It is composed of more than 900 of the state’s top law enforcement executives. FPCA serves municipal police departments, airport police, college and university police, and tribal police, private business and security firms, as well as federal, state and county law enforcement agencies. The FPCA has members representing every region of the state. »
For more information, visit: https://fpca.com/summer-conference/
Quebec’s Association of Police Chiefs
When: September 6-8, 2021
Where: Hôtel Hilton Lac Leamy
3 Bd du Casino, Gatineau, QC J8Y 6X4
Booth: #9-22
For more information, visit: https://www.adpq.qc.ca/fr/devenez-exposant-au-prochain-colloque
Quebec’s Association of Courtroom Reporters
When: Octobre 6-8, 2021
Where: Delta Hotels Sherbrooke Conference Centre
2685 Rue King Ouest Sherbrooke, Quebec J1L 1C1
Booth: in the hall
For more information, visit: http://www.agcmq.qc.ca/
We are happy to announce that we have two new employees! Heartwarming welcome to our team and wish you all the success in your careers!
We look forward to working together as a team!
NEW EMPLOYEES
Look out for our next company update at the end of the year!
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2. Next, a window will open with all of the fields you can edit. Enter the text you’d like to add to the recording and click the save button (floppy disk) on the bottom lefthand corner.
3. This will open a window that asks you what file you’d like to upload (see below).
4. Click “upload thumbnail” and choose a .jpg or .png,
5. Click save.
-Scroll to the place in the playback timeline that you would like to add the bookmark.
-Click the + green button on the upper lefthand corner above the “Notes” tab.
-Type in your bookmark text and click enter
4. This will bring you to a page that asks you to upload your file.
5. Click on the file you would like to upload and then click on the green checkmark on the bottom left-hand corner to save it in the library.
You can cancel your subscription for a refund up to 5 business days after you’ve been billed. After that, we will be unable to refund you for the billed amount.
The kit offer expires on 12/31/2021.
Please call 888-424-5505 and ask for technical support.
Free shipping applies on all orders shipped to Canada and the United States. For other countries, shipping costs may apply.
30-days MONEY BACK GUARANTEE on all kits.
If you are not satisfied with the product, you can return it and get a full refund within 30 days of the purchase date. In order to get a full refund, products must be unused, boxes must be unopened, and the product must remain in it’s original packaging.
If not, we will charge you a restocking fee as well as a refurbishing fee. These fees vary from 40-50% of the price and dependant on each product.
This policy does not apply for KEYSERV VIDEO software renewals or systems other than kits purchased directly on www.maestrovision.com.
Shipping is not covered by MaestroVision for any returns. Only for damaged product replacements.
If an item is damaged or not functioning properly, we will gladly replace it with a new one.
An operational 120V 15A electrical outlet should be installed in the ceiling in order to properly power the USB cameras.
An opening of 1.5 inches should be drilled into any cement walls blocking the cable passage from the interview room to the control room.
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Your package includes:
That’s it! You will receive a confirmation email within an hour after you cancel.
Read More The Florida Police Chiefs Association is the third largest state police chiefs association in the United States. It is composed of more than 900 of the state’s top law enforcement executives. FPCA serves municipal police departments, airport police, college and university police, and tribal police, private business and security firms, as well as federal, state and county law enforcement agencies. The FPCA has members representing every region of the state.
June 27-29, 2021
Come visit us at booth #65!
Visit https://fpca.com/summer-conference/ for more information.
Read More The International Association of Chiefs of Police (IACP) is the world’s largest and most influential professional association for police leaders. With more than 31,000 members in over 165 countries, the IACP is a recognized leader in global policing, committed to advancing safer communities through thoughtful, progressive police leadership.
September 12-14, 2021
Come visit us at booth #3667!
We’ll be promoting our new 2021 promotion: $950 Interview Recording Kits!
We’ll be giving away branded masks, USB keys and printed interview recording guides.
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Scott Rouse is a behavior analyst and body language expert with a focus on healthcare. He holds multiple certificates in advanced interrogation training and has been trained alongside the FBI, Secret Service, U.S. Military Intelligence, and Dept. of defense. His extensive training, education, and practice of nonverbal communication has made Scott an expert and consultant to healthcare companies as well as law enforcement, Fortune 500 CEO’s, doctors, attorneys, executives, wealth managers, financial advisors, and entertainers.
We met with Scott to learn more about how body language plays a role in distinguishing true from false when conducting a suspect interview. See below for our 6 key takeaways…
1. There are no absolutes:
There are no absolutes. No matter what anybody tells you, there’s not one body language cue or tell that’ll let you know that a person is being honest or telling the truth.
2. It’s crucial to get a baseline:
For a baseline, you want to talk to the suspect for a few minutes and see how they are acting when they think they’re in trouble or going to be in trouble. They’re worried, so their body is going to be a little bit off. Try to talk to them, get them calmed down a little bit. Then ask them questions that you know the answer to, see how they react. Where were they? Why did they do this?
Of course, everybody knows the Reid Technique, so we’ll start there. One of the first things you do is come in and say, “Hey, you know, it’s obvious you did this. We have all this evidence that shows you did.” Then you move forward from there and watch what they do. Sometimes they’ll start frowning and get really quiet. A lot of times they’ll get really loud. When I get that initial contact with them and I begin being aggressive; I’ll watch for to how angry they get on a 1 to 10 scale. If they go up to a 9 or 10 and stay there, a lot of times they’re not the suspect.
I’ve found research shows that if a person did something, when you give them that first initial, “Hey, it looks like you, we think you did this”, they get upset. They’ll go down fairly quickly and get a little quiet because they want to know all the information that you know about that situation. They don’t get fired up for very long after that. They may go to a 3 or 4 and come back down. But they’ll try to get information by watching you to see how much you know about them.
One of the main things that people think is that if someone lies to you is they’re going to break eye contact with you. However, that’s not true at all. What happens is your brain wants to keep looking at that person; they do this make sure you believe their lie. People think you start blinking a whole lot when you’re lying. That’s not true because your brain wants to keep those eyes up and to keep an eye on you, to make sure you believe what’s going on. If you don’t believe it, the brain will know to add what are called qualifiers to strengthen what I’m telling you to make it sound more believable.
There’s not one place you usually go for an interview. Obviously, you’re going to be looking at the face already. So that’s one of the first things to look at that. As you look at that person, you want to look at the entire person and the entire situation without letting them know that’s what you’re doing. So it’s important to take that into consideration and put the person in a situation in context with what’s going on right then. So, if I ask many questions and they start answering and start getting quiet toward the end, that’s what I refer to that as fading facts. That’s one thing I listen for. However, just because they’re talking to you quieter as we go along, doesn’t mean they’re lying.
It doesn’t mean they’re telling the truth either, When you start adding these things up, you can say “I think I’m dealing with somebody who’s not telling me the truth here”, or I’m thinking, “I think I’m dealing with somebody who’s telling me the truth”, or you still have to go through the entire process but you get a better idea of what you’re dealing with.
3. Barriers are a telling sign of comfort levels:
A barrier is something an interviewee may put in their hand or put their arm up on the table. Anything you put between you and the other person doesn’t matter. It could be yellow pads or a pen. Barriers don’t mean you’re lying or that you’re telling the truth. They just show you’re feeling uncomfortable. The main thing you’re looking for are the differences in comfort and discomfort. People who have read Joe Navarro books will know exactly where that comes from. Obviously in this situation, they’re going to be freaked out. Once I get them calmed down, we can and talking normally, because I can go in and say, I’m not a cop. I’m just here to find out what happened.”
4. Adapters are important factors to keep an eye on too:
Adapters are the things we use to self sooth to get rid of built up stress or tension from that situation. You’ve seen people rubbed their hands – that’s an adapter. Have you seen people cross one army rub their shoulder or pull on their face or their mouth or push on their face? That’s called facial distortion. They get from very small, to really big where people move around and move their arms or, or their legs or pull their shoulders together. So that lets you know, that someone is trying to get rid of that built up stress retention. Those are the first things I look for.
5. Making the interviewee comfortable is critical to get more information:
I want them to be comfortable. I want to be as nice to them as I can so they’ll like me because all they have to say is, are four words: “I want my lawyer”. You want to spend as much time with them as possible because the more time you spend with them, the more they’ll bond with you, the more you’ve got a chance to fire off that oxytocin the chemicals in the brain that make you bond with that person. Then they’ll want to tell you something. Some interviewers are taking an entirely different approach from that, so people will come straight on and come barrel in and “Hey, here’s what’s going on? What about so-and-so?” They think that confrontational style is the way to get more information but that’s not necessarily so.
6. The 7/38/55 rule of communication is a MYTH!
A lot of times in law enforcement, you hear these tales that everyone’s heard for years and years that are not true. Most of them are under the impression that there’s this thing called the 7/38/55 rule of communication. The 7/38/55 rule of communication says that 70% of your communication is words. You use 38% of your communications (the tone of voice you use). The 55%, (the rest of it) is body language. Words are only 7% so 93% of your communication is body language.
I called the guy who came up with this study back in the eighties and he said, “Hey man, this doesn’t sound right to me.” His name was Albert Mehrabian Rabin. I said, “well, what happened? Why people saying this?” He said, “before I tell you this, promise me, that when this comes up, you you’ll tell them what I’m telling you.” I said, “I’ll tell them”. And he said, “I did two different studies, one dealt with the tone of voice and one dealt with body language and they put them together. And somehow they’ve come up with this thing and it’s wrong. It’s not what I said. It’s invalid. Don’t use that.” To this day, when you go on the internet and you find a “body language expert” one of the first things out of their mouth is “communication is 7/38/55.
Tip from MaestroVision:
Record and replay your suspect interviews to see if there’s any body language cues you missed the first time. You can also use your recordings as an opportunity to find areas of improvement in your investigative interviewing process/techniques. First step: invest in a reliable, high quality interview recording system so you can capture every crucial detail of the interview and use it for evidence to move forward in the case. Our CEO, Claude Turcotte created an extensive guide outlining the key considerations for law enforcement when developing their interview room software, hardware, furniture and more. Best of all, it’s completely free!
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