Archive for category: Customer Resources

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VEOTEK Media Library Tutorial

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1. How to perform a quick search
  1. When you first log into your account, the quick search box will appear. In order to review all recordings without performing a search, simply click the green “OK” button.
  2. To perform a quick search from within the media library, click on the binoculars with the yellow star above the recording
  3. Then, enter the keyword you’d like to search and click “OK”
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2. How to perform an advanced search
  1. Click the binoculars on the bottom righthand corner
  2. Choose the field that best corresponds with what parameters you’re looking for (these fields can be customized according to your specifications)
  3. Enter a keyword in the search criteria
  4. Click the green “Search” button
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3. How to edit metadata
  1. In order to edit the metadata of your recording, please click on the recording you’d like to edit and click on the notepad circled below.
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2. Next, a window will open with all of the fields you can edit. Enter the text you’d like to add to the recording and click the save button (floppy disk) on the bottom lefthand corner.

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4. How to edit thumbnails
  1. Enter the metadata window (instructions above)
  2. Click the button circled below (clapperboard with orange  upwards arrow)
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3. This will open a window that asks you what file you’d like to upload (see below).

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4. Click “upload thumbnail” and choose a .jpg or .png,

5. Click save.

5. How to reply recordings
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6. How to add bookmarks

-Scroll to the place in the playback timeline that you would like to add the bookmark.

-Click the + green button on the upper lefthand corner above the “Notes” tab.

-Type in your bookmark text and click enter

7. How to export recordings
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  1. Click on the “sequence” tab
  2. Click the + green button
  3. Type in the name of your recording and click enter
  4. Scroll to the place in the recording that you’d like to be your start time
  5. Click the [– blue button on the lefthand side of the title to designate your start time where the cursor is placed in the timeline
  6. Do the same for the end time using the –] blue button on the right-hand side
  7. Click the settings wheel to generate the recording
  8. Once the green downwards arrow is green, click it to download the export from your browser.
8. How to upload media files
  1. Click on the “Create Media” tab on the upper right-hand corner.
  2. Enter all of the metadata that is relevant to your recording.
  3. Click the save button on the bottom lefthand corner.
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4. This will bring you to a page that asks you to upload your file.

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5. Click on the file you would like to upload and then click on the green checkmark on the bottom left-hand corner to save it in the library.

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Interview Recording Kit FAQs

1. Can I get a refund if I forget to cancel my KEYSERV VIDEO recording software subscription after I’ve been billed?

You can cancel your subscription for a refund up to 5 business days after you’ve been billed. After that, we will be unable to refund you for the billed amount.

2. When does the $950 kit offer expire?

The kit offer expires on 12/31/2021.

3. How do I redeem the interview recording software after I’ve purchased the kit?

Please call 888-424-5505 and ask for technical support.

4. Do I have to pay for shipping?

Free shipping applies on all orders shipped to Canada and the United States. For other countries, shipping costs may apply.

5. What is your refund policy?

30-days MONEY BACK GUARANTEE on all kits.

If you are not satisfied with the product, you can return it and get a full refund within 30 days of the purchase date. In order to get a full refund, products must be unused, boxes must be unopened, and the product must remain in it’s original packaging.

If not, we will charge you a restocking fee as well as a refurbishing fee. These fees vary from 40-50% of the price and dependant on each product.

This policy does not apply for KEYSERV VIDEO software renewals or systems other than kits purchased directly on www.maestrovision.com.

6. What is your returns/replacements policy?

Shipping is not covered by MaestroVision for any returns. Only for damaged product replacements.

If an item is damaged or not functioning properly, we will gladly replace it with a new one.

7. Do I need to prepare the interview room before installing the kit?

An operational 120V 15A electrical outlet should be installed in the ceiling in order to properly power the USB cameras.

An opening of 1.5 inches should be drilled into any cement walls blocking the cable passage from the interview room to the control room.

 

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Video Recording Software Tutorial

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How to Install Your Interview Recording Kit

Written instructions for the installation of your interview room

Your package includes:

  • (1) Varifocal USB Camera
  • (1) Wide-angle USB camera
  • (2) Camera holders
  • (1) MX395 Shure Microphone
  • (2) USB extender
  • (1) PoE power adaptor
  • (2) PoE to 5 volts adaptors
  • (1) RJ45 Splitter
  • (1) XENYX 802USB Mixer
  • (3) USB cables
  • (3) 50 feet Cat5 Cables
  • (1) 50 feet XLR Cable
  • (6) 17’’ Cord cover
  • (1) Thumbnail key with software

 

  1. Install your cameras on the walls around six feet high. The wide-angle camera should be installed on the corner to cover the whole room. The center of the camera holder should be installed 2 inches from the corner.
  2. The varifocal camera should be installed to have a clear zoom in view of the interviewee.
  3. Run the USB cables of both cameras inside the ceiling.
  4. Cover the cables from the cameras to the ceiling using cable with cord covers that is provided.
  5. Connect the PoE cable (Black Cat5) to the RJ45 splitter.
  6. Connect both other ends of the RJ45 splitter to both PoE to 5 volts adaptors.
  7. Connect the 5v connector end of the PoE adapters to each USB2.0 extender (RX)
  8. Connect the camera to one of the four outputs of the USB2.0 extender (RX)
  9. You need one USB2.0 extender (RX) per camera, even if there are four outputs.
  10. Connect Cat5 cables (white and blue) between each USB2.0 extender (RX) in the ceiling to each USB2.0 extender (TX) in your control room.
  11. Install the MX395 microphone in the ceiling over the table in the interview room.
  12. Run a XLR3 audio cable between the microphone and the audio mixer in the control room.
  13. Connect both USB2.0 extender (TX) to your laptop.
  14. Connect the USB port of the audio mixer to your laptop.
  15. Install the KeyServ Video Software provided in the USB thumbnail.
  16. Once installed, click on the configuration menu, select your USB mixer as audio input, and select both cameras as video inputs.
  17. Click OK and you are ready to record.
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How to Cancel Your Subscriptions

Step 1: Click on the account icon in upper right corner.

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Step 2: This will pull up an overview of your account page, click on the “Subscriptions” button in the toolbar.

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Step 3: Click the “View” button next to the subscription you’d like to cancel.

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Step 4: Click the “Cancel” button.

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That’s it! You will receive a confirmation email within an hour after you cancel.

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